We work with customers to give you the best experience possible when planning and installing your dream kitchen. Here’s a real Masterclass Kitchens testimonial to give an idea about what we can do for you.
Masterclass Kitchens Testimonial
“We’ve been planning on changing our kitchen and utility room for some years and chose 2020 as the time to get this project underway. Circumstances allowed us to research the many options in the marketplace, ranging from those marketed nationally to the more bespoke designs. It became quite obvious that the actual design, choice of cabinet maker and who did the actual fitting were all equally important aspects, with each drawing very mixed and varied reviews from our internet searches. That said, we were keen to look locally and Richard Hall from Knees emerged as a clear winner, as someone who manged the project from start to finish with a strong emphasis on customer service. We were not disappointed.
Richard was extremely mindful in managing the constraints of our floor space, whilst recognising our needs, to produce a workable and functional design. The options available are endless and a brochure can only offer so much, so his experience and ability to understand the customer needs was crucial in arriving at the final design. Of course, it’s much more than just the cabinets, it’s making decisions about colour, handles, appliances, electrical fittings and even lighting, so the care taken to get this right has a huge impact on the final outcome. The attention he paid to these finer points was well worth it in the end.
When its comes to the actual strip out and refit, the challenges really start, because things are never quite what you expect and emergent work needs to be managed. Richard was never far away from the builders doing the work and as a consequence it proceeded without delay and continuously through to completion. The contractors were very good, the tradesmen worked efficiently, cleaned up behind themselves and maintained a good liaison with us throughout the task. The work was very well coordinated, always under Richards’ watchful eye and towards the end of the work, the time taken to apply the finishing touches and ensure everything was correct was to be applauded.
We are absolutely delighted with the final outcome, we have a beautifully designed kitchen, the Masterclass cabinets are excellent and it looks superb in every way. I would have no hesitation in recommending Knees and Richard with his supporting team when it comes to replacing your kitchen. Customer service and attention to detail are front and centre to their ethos and it shows in the final outcome. We definitely made the right choice.”
Find out more
Find out more about real kitchens on the Masterclass Kitchens website. If you’d like some information about how we can help with your kitchen project, call us on 01225 759810 or email firstname.lastname@example.org. We also have beautiful showrooms in our two stores in Trowbridge and Malmesbury so feel free to pop in and take a look.