Delivery Information Guide

For details on our delivery services and charges please read our delivery services page. This guide provides more information to help you when ordering larger products and appliances. We do our best to deliver any large items to the room of your choice, however to make sure delivery is as smooth as possible, please let us know before delivery about the following:

Stairs & Steps
Is the delivery access/route up or down any steps? If so, how many and are they in a good condition? We use special lifting sack trucks that need a good stair surface to operate.

Property Access
Have you checked the route into your home for the product you are buying? You will need to make sure there is enough width and height at all points and enough space for the delivery team to do their job. This space must include sufficient internal door widths and heights for both the appliance and our delivery team to pass safely through the access areas.

If access is restricted, we will consider removing internal doors and the doors of appliances to gain access. Where, in our view, this is straightforward the charge for removing internal doors is £20. If the removal of any doors is, in our view, more complicated, further charges will apply.

If our delivery team decide that access is restricted to the point where delivery is impossible, unsafe for our staff or would cause damage to the product or your property, we retain the right to refuse delivery. Please therefore inform us of anything you think may cause a problem before placing your order. Email info@knees.online for further information and advice.

Site Survey
For large electrical appliances and major household items, we can organise for a site survey to confirm if an installation, connection or delivery of a product is possible. A site survey fee is non-refundable and costs £20.00. This includes surveying gas and/or electrical connections. If you require a site survey please email info@knees.online.

Installation
We offer installation for all products, however for more complicated product installations such as built-in appliances or gas installation please contact us directly for information and pricing by emailing info@knees.online.

National Delivery
For selected items we offer a national delivery service across mainland UK. This service is for delivery across England, Wales and parts of Scotland. We are unable to deliver to other locations outside of this area. Please be aware that we do not deliver to the Highlands and Islands of Scotland, Northern Ireland, the Isles of Man or the Isles of Scilly.