Cancel or Change a Current Order
We understand that plans can change, and we're here to help. If you need to cancel or make changes to an order you’ve already placed, please follow the steps below or contact us directly for assistance.
How to Cancel or Change Your Order
- Check Your Order:
Before proceeding, check your order. Please be aware that we are unable to cancel your order 24 hours prior to your scheduled delivery date. - Contact Our Support Team:
If your order is still eligible for changes or cancellation, get in touch with us as soon as possible: email customer.services@knees.co.uk or phone 01225 754161. - Have Your Order Details Ready:
To help us process your request quickly, please provide your order number and the email address used when placing the order.
We’re committed to making your experience smooth and stress-free. Don’t hesitate to reach out if you have any questions or concerns about your order.