Damaged or Faulty Item
We strive to ensure every product reaches you in perfect condition. However, we understand that sometimes items may arrive damaged or faulty. Our goal is to ensure you’re completely satisfied with your purchase, and we’ll do our best to resolve any issues quickly.
What to Do if You Receive a Damaged or Faulty Item
- Inspect Your Item:
Upon receiving your order, please carefully inspect the item for any visible damage or faults. - Contact Our Customer Support Team:
If you’ve discovered that your item is damaged or faulty, please get in touch with us as soon as possible so we can assist you. You can reach us via: email customer.services@knees.co.uk or phone 01225 754161. - Provide Your Order Information:
To help us process your request efficiently when contacting us please prepare:
- Your order number;
- A description of the issue;
- A good, clear photo of the damaged or faulty item;
- Proof of the purchase.
We’re here to help and aim to resolve any issues as quickly as possible. If you have any further questions, don’t hesitate to contact us.